We aim to provide a high level of customer service. In the unfortunate event that you are unhappy with the service we have provided and would like to make a complaint please get in touch.
Online: Complete our online form and we will be in touch.
By Phone: 01767 824024
Customer Services BBA Energy
3a Market Square
If we need more time to investigate the complaint in more detail, we will inform you and provide regular updates with the progress.
You can download full details of our Complaints Handling Procedure.
Your complaint can be escalated to the UIA (Utilities Intermediaries Association) which is a trade association to which BBA has committed to the code of conduct.
Contact details are: Compliance Director, UIA, PO Box 355, Tunbridge Wells, TN2 9ED
For microbusiness you can receive free independent advice through the Alternative Dispute Resolution scheme provided by the Energy Ombudsman.
Phone: 0330 440 1624
Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF