How to make a complaint?

We aim to provide a high level of customer service. In the unfortunate event that you are unhappy with the service we have provided and would like to make a complaint please get in touch.

Online: Complete our online form and we will be in touch.
By Phone: 01767 824024

Write to:
Customer Services
Business to Business Associates Ltd
3rd Floor, 86-89 Paul Street, London EC2A 4NE

How BBA deal with your complaint

• We will aim to handle all complaints as soon as we can.
• We will try to resolve any issue at the time of your first call or contact.
• We will respond in writing to all complaints with 10 days.

If we need more time to investigate the complaint in more detail, we will inform you and provide regular updates with the progress.

Copy of our Complaints Handling Procedure Available on Request

What if you are not happy with the resolution?

Your complaint can be escalated to the UIA (Utilities Intermediaries Association) which is a trade association to which BBA has committed to the code of conduct.

Contact details are: Compliance Director, UIA, PO Box 355, Tunbridge Wells, TN2 9ED

For microbusiness you can receive free independent advice through the Alternative Dispute Resolution scheme provided by the Energy Ombudsman.

Website: ombudsman-services.org
Phone: 0330 440 1624
Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF